RETURNS POLICY

At Saunaverse Ltd, we want you to be completely satisfied with your purchase or service. We understand that sometimes things don't work out as planned, which is why we offer a hassle-free returns policy. Please read the following information to ensure you understand our policy.

Product Returns

If you are not satisfied with your product purchase, you may return it within 14 days of receipt for a full refund or exchange. The item must be in its original condition, and you must have proof of purchase. Please contact us at info@saunaverse.co.uk to initiate the returns process. Please note, tickets to live events are not included in the product return policy. 

Service Returns

If you are not satisfied with the service you received from Saunaverse Ltd, please contact us at info@saunaverse.co.uk to discuss your concerns. We will do our best to resolve any issues you may have.

Ticket Returns

Tickets purchased for live events are transferable, but not refundable. This means you can transfer your ticket to another person, but we are unable to offer refunds on any tickets purchased. Please refer to the Terms and Conditions associated with the specific event for full details. 

Please note the following terms and conditions:

• Shipping and handling charges are non-refundable, and you will be responsible for the cost of return shipping

• We reserve the right to refuse any returns that do not meet our policy requirements

• Refunds will be issued to the original form of payment

• Returns must be made within 14 days of receipt

• If your item arrives damaged or defective, please contact us within 14 days of receipt, and we will arrange a replacement or refund

If you have any questions or concerns about our returns policy, please contact us at info@saunaverse.co.uk.

This Returns Policy was last updated on 23/3/23.